Hi! I'm Keith Black, a highly motivated
Computer Programmer.

Proficient in PHP, HTML, CSS, C# (w/ ASP.NET) and MySQL
Looking for more information? Contact me below.

About Me

Hi! My name is Keith, welcome to my site. Born May 28th 1992, I live in Hamilton, ON with my wife and two cats. In 2012, I went to Sheridan College for Computer Programming and graduated in 2014 with a Computer Programming Diploma. While not the most prestigious in the school world, I am very proud of my achievement.

I consider myself a skilled programmer in PHP, HTML, CSS, C# (w/ ASP.NET) and MySQL. I am a hobbyist in Server Administration, dabbling a bit in VMWare and Hyper-V virtualization at home. This includes both Linux and Windows based servers, and while I am still learning I feel I have great knowledge of the subject, even if there is so much to learn. If you are interested in some of my work, feel free to take a look at my GitLab repository.

Experience

You have brains in your head. You have feet in your shoes. You can steer yourself, any direction you choose.
Dr. Seuss

Work Experience


Cineplex Entertainment

Team Lead, Call and Monitoring Centre (2014 - present)

  • In addition to the responsibilities / duties mentioned under "Analyst, Call and Monitoring Centre":
  • Monitoring the day-to-day activities and provide leadership to analysts to resolve and understand issues
  • Review escalation concerns and provide feedback to appropriate teams
  • Creating and maintaining documentation on support topics
  • Scheduling 15 analysts for a 24/7 call centre

Cineplex Entertainment

Analyst, Call and Monitoring Centre (2014 - present)

  • Responsible for providing 1st Level Helpdesk support through email and phone for over 160 theatres and over 2000 employees
  • Providing remote support, by utilizing remote software tools to proactively resolve issues as reported
  • Address and resolve incoming issues, with stress on resolving issues at a first point of contact
  • Accurately keeping cases up to date with the latest information
  • Working closely with third-party vendors to resolve hardware / software issues throughout the company
  • Assist in the deployment and testing of new theatre systems (point of sale, office equipment)
  • Develop and maintain an in-dept understanding of end-user applications, which includes:
    • Point of Sale systems
    • End User applications (Microsoft Office, Citrix, in-house software, etc.)

School Experience


Sheridan College

Ontario Diploma in Computer Programming (2012 - 2014)


View more on my LinkedIn profile

Contact

Have a question, or looking for more information? Feel free to reach out to me below.